Privacy Policy

1. Introduction
Danielou Pty Ltd trading as Elders Real Estate Wollongong (“we”, “us”, “our”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy and Collection Notice has been prepared to comply with APP 1 and APP 1.4 and explains:

• what personal information we collect and hold;
• how and why we collect, use and disclose personal information;
• how personal information is stored, protected, retained and destroyed;
• how individuals may access or correct their personal information or make a privacy complaint.

This Policy applies to all aspects of our real estate business, including sales, leasing, property management, inspections, open homes, auctions, and online interactions.

This Policy is available:

• on our website; https://wollongong.eldersrealestate.com.au/privacy-policy/
• at our office; 353 Crown Street, Wollongong NSW 2500
• at open homes, auctions and inspections; and
• upon request, free of charge.

2. Collection Notice (Summary)

When we collect personal information, we will inform you of:

• the identity and contact details of our business;
• the purpose of collection;
• whether collection is required or authorised by law;
• the consequences if information is not provided;
• how to access, correct or complain about handling of personal information; and
• whether information may be disclosed to third parties or overseas recipients.

3. What Personal Information We Collect

We collect only personal information that is reasonably necessary for our real estate business, which includes for the services of Property Management and Sales.

(a)    Clients, property owners, buyers, tenants and prospective clients

This may include:

• Full name
• Residential and postal address
• Email address and telephone numbers
• Date of birth
• Identification details (such as driver licence or passports, proof of age cards, where required for tenancy applications, identity verification, or legal compliance)
• Financial information relevant to transactions (rent payments, trust account payments, proof of income)
• Rental history, references and employment details (for tenancy applications)
• Property preferences and inspection history
• Information about pets, vehicles, or co-occupants if relevant to tenancy
• Communications with us (emails, phone calls, messages)
• CCTV footage at our office premises (if applicable, CCTV footage is collected for security and safety purposes only)
• Offers, bids, and negotiation history
• Property details, ownership information